Experience Powerful Call Center and Change The Game
Purchase a Business Number
Sign up and get a number or plug your own number to our system. We’ll create your in-house call center just in few minutes. No infrastructure or code needed. Let your number run your business.
- Virtual Mobile Number
A virtual mobile number can handle multiple calls at once. Route calls to your multiple physical phone numbers. - Host Your Own Number
No need to buy a new number. Make your mobile number a smart number just in seconds. Get all cloud call center features. - TollFree Number
Make a better relationship with your customers with a tollfree number. let your callers connect with you at zero cost. - Phone Proxy
Secure customer’s identity. Phone proxy number helps you to secure yours and the caller’s phone number for better privacy.
Next-Gen Call Center
Next-gen call center enables you to improve a caller satisfaction and empower your agents. You can also customize your call center. Deliver exceptional customer experience like never before.
- Voicemail
Record your own greeting or upload an audio. You can also customize voicemail by using TTS feature. - Click to Call
Place calls directly from your dashboard with just one-click. Connect with your customers at the right time. - Audio Conferencing
Instantly organize audio conferencing calls at any time. Collaborate with your team and customers on the go. - Empower Workforce
Empower your agents with cloud telephony suite features. Increase efficiency by automating manual tasks.
Manage Your Call Center
A Manageable cloud call center to control your calls and improve customer experience. Manage a large volume of inbound calls and generate more sales opportunities. Better agent engagement and faster resolution.
- Call Logs
Call logs enable you to track all your call details and history and see how efficient your call center is. - Automatic Call Distribution
Distribute inbound calls to specific agent or department based customer data and IVR selection. - Bunch ID
Bunch Id allows you to give a label to your customers. You can identify a customer when he/she calls. - Inbound Call Blocking
Blacklist specific numbers of spammers and bots to save your time and energy. Shield your agents.
Track Call Center Performance
Call center reporting redefined. Advanced and real-time tracking and analytics of your agent’s activities to measure your call center performance. See how your customers are being served. Dynamic dashboard will give the big picture.
- Conferencing Report
Track conference call status, duration of conferencing, call start/end time. We make it easy to analyze the metrics. - Traffic Report
Custom reporting lets you view hourly and daily traffic report of your call center. Make decisions based on this. - On-demand Report
Need to track your data quickly? Call activities and agent’s reports will be sent to your email on-demand. - Reporting on the Go
Track your call center and agent’s performance anytime, anywhere by using CloudStrokes cloud telephony mobile app. - Track Agent’s Performance
Learn how your agents are performing. We make it easy to track your agent’s custom report in seconds. - Live Call Reporting/Monitoring
Gain real-time insights and monitoring of calls. Check the complete report of your previous calls. - CRM Report
Manage the way your call center run with intelligent CRM reporting. Everything is searchable in dashboard. - Webhook Response
Keep an eye on your webhook responses report. Filter your report and download it in excel format.
