CloudStrokes

Call Center Solution

Call Center Solution

Experience Powerful Call Center and Change The Game

Cloud Strokes delivers the full-featured, unique, business-ready, and customized cloud call center to cut your business cost and improve customer experience. Everything you need in a single cloud solution.

Purchase a Business Number

Sign up and get a number or plug your own number to our system. We’ll create your in-house call center just in few minutes. No infrastructure or code needed. Let your number run your business.

  • Virtual Mobile Number
    A virtual mobile number can handle multiple calls at once. Route calls to your multiple physical phone numbers.
  • Host Your Own Number
    No need to buy a new number. Make your mobile number a smart number just in seconds. Get all cloud call center features.
  • TollFree Number
    Make a better relationship with your customers with a tollfree number. let your callers connect with you at zero cost.
  • Phone Proxy
    Secure customer’s identity. Phone proxy number helps you to secure yours and the caller’s phone number for better privacy.

Next-Gen Call Center

Next-gen call center enables you to improve a caller satisfaction and empower your agents. You can also customize your call center. Deliver exceptional customer experience like never before.

  • Voicemail
    Record your own greeting or upload an audio. You can also customize voicemail by using TTS feature.
  • Click to Call
    Place calls directly from your dashboard with just one-click. Connect with your customers at the right time.
  • Audio Conferencing
    Instantly organize audio conferencing calls at any time. Collaborate with your team and customers on the go.
  • Empower Workforce
    Empower your agents with cloud telephony suite features. Increase efficiency by automating manual tasks.

Manage Your Call Center

A Manageable cloud call center to control your calls and improve customer experience. Manage a large volume of inbound calls and generate more sales opportunities. Better agent engagement and faster resolution.

  • Call Logs
    Call logs enable you to track all your call details and history and see how efficient your call center is.
  • Automatic Call Distribution
    Distribute inbound calls to specific agent or department based customer data and IVR selection.
  • Bunch ID
    Bunch Id allows you to give a label to your customers. You can identify a customer when he/she calls.
  • Inbound Call Blocking
    Blacklist specific numbers of spammers and bots to save your time and energy. Shield your agents.

Track Call Center Performance

Call center reporting redefined. Advanced and real-time tracking and analytics of your agent’s activities to measure your call center performance. See how your customers are being served. Dynamic dashboard will give the big picture.

  • Conferencing Report
    Track conference call status, duration of conferencing, call start/end time. We make it easy to analyze the metrics.
  • Traffic Report
    Custom reporting lets you view hourly and daily traffic report of your call center. Make decisions based on this.
  • On-demand Report
    Need to track your data quickly? Call activities and agent’s reports will be sent to your email on-demand.
  • Reporting on the Go
    Track your call center and agent’s performance anytime, anywhere by using CloudStrokes cloud telephony mobile app.
  • Track Agent’s Performance
    Learn how your agents are performing. We make it easy to track your agent’s custom report in seconds.
  • Live Call Reporting/Monitoring
    Gain real-time insights and monitoring of calls. Check the complete report of your previous calls.
  • CRM Report
    Manage the way your call center run with intelligent CRM reporting. Everything is searchable in dashboard.
  • Webhook Response
    Keep an eye on your webhook responses report. Filter your report and download it in excel format.
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